Job Opportunity: Consultant with a specific focus on Chinese Guest at Fidenza Village

Consultant with a specific focus on Chinese Guest at Fidenza Village

Our vision is create something extraordinary every day for our people. If you have what it takes, then this is the job for you!

ABOUT THE ROLE
We are looking for a Consultant interested to work for Fidenza Village to support the business with a specific focus on Chinese Guests

ABOUT YOU

• Good Knowledge of Chinese and English Language
• Good knowledge of Chinese Culture in order to provide the most appropriate service to our Chinese guests
• Familiar with the Chinese expat community, in particular in Milan
• A self- motivated candidate with entrepreneurial spirit. Innovation & resilience are key!
• Comfortable at working in a challenging and fast changing environment
• A multi tasker who loves a fast- paced environment. We call it the “China Speed”!
• A curious mind, commercially driven in an international environment
• A Macro and Micro mindset: we are all hands on in making it happen
• A story teller – who engages different audiences with passion and convincing evidence!
• … and one last thing: we love it when you challenge the status quo and push us to think beyond what’s possible!

TOURISM

• First contact for Chinese Corporate in Italy
• Assist China Media Agency and whenever useful to attend meetings
• Support to welcome and host Chinese Groups and individual travellers
• To support and expand the relationship with Chinese Hotels and all relevant channels

MARKETING

• To recommend the right brand to the right guests (especially, but not excluding thru Chinese hostesses)
• To recommend the Key Services for Chinese guests (Alipay recommendation, Mileage, Tax free etc. Welcome Chinese certification etc) [track # of guests]
• Supporting the distribution of the VIP cards in the Village
• Supporting the Push WeChat account Scan
• Encourage posting (WeChat and dian ping etc)
• Sharing tips and indication about Chinese Culture among internal and external stakeholders, to support in delivering the best storytelling to be shared across all Chinese Media Channels
• Improve Chinese experience in Village: identify new ways to host and let our Chinese Guests feel at home while in Village (customer experience).

COVERAGE OF THE SERVICE

• Average three times a week in the Fidenza Village

If you are interested in this position, please send your CV to FVPeopleBPs@valueretail.com

For the PDF version: Associna Job Opportunity PDF

More than 1000 boutiques, 11 Villages, 8 countries and 2 continents. All in just over 20 years. Here’s our story…

It is a story of how we transformed ourselves from a real estate company into one of the world’s most inventive retailers, creating experiences that delight almost 40 million guests every year. Each of the 11 Villages in The Bicester Village Shopping Collection was created with its own unique narrative reflected in its design and architecture, making them a collection of unique destinations, located in Europe’s and China’s most important luxury and fashion markets. Each Village is home to a distinctive curation of international fashion and lifestyle brands, together with celebrated designers unique to the respective regions. Our guests come from all over the world. They seek out originality, unparalleled levels of service, an emotional connection and – most importantly – fun. Our job is to engage their five senses and ensure their experience exceeds expectation. We want them not only to discover us and shop with us, but to talk about us and return to us. Our vision is to be the best shopping experience destination in the world.

It is a story of entrepreneurial spirit. We never stand still. That’s why and how we achieve double digit growth year on year. Our “secret sauce”? Four different perspectives working together to deliver the magic: real estate, retail, hospitality and curation of experience. When we combine the sense of place, the product, the guest services and the emotional connections, we deliver our brand promise: ‘Something extraordinary every day for our guests, brand partners and colleagues.

It is a story of a family. Ours is made up of 1,200 colleagues of over 45 nationalities with diverse backgrounds, ages, experience and leadership styles. Our infectious enthusiasm and the fact that every colleague is an entrepreneur at heart is in our DNA and forms the foundation of our culture, which values invention, innovation and risk taking. We do not (and never will) have a head office. Instead, we have a decentralised and matrixed organisation and we challenge ourselves every day to think global and act local.

Our five Values (Authenticity, Critical Thinking, Innovation, Passion and Vision) are the glue that binds us together and allows us to look ahead. Our five Guiding Principles (‘Experience is everything’, ‘Double digit growth’, ‘Joined-up thinking’, ‘Differentiation adds value’ and ‘Keep improving and raising the bar) help us both prioritise and retain the sense of spirited restlessness that keeps us innovating in order to anticipate the needs of our guests and our brands.

Simply put: It is a story of extraordinary people doing extraordinary things, together. Step into the story and help us write the next extraordinary chapter.

Posted by Associna on 20 Gennaio 2019. Filed under Prima Pagina. You can follow any responses to this entry through the RSS 2.0. You can leave a response or trackback to this entry