Adecco Italia SpA is recruiting, for the Italian unit of a well known ICT Group, a:
Devices Repair Specialist
Main Responsibilities:
- Responsible for building up Customer Service supplier competence in repair of devices, with specific focus on PC, TV, printer, mobile phone;
- Responsible for repair SPI (Service Preparation Introduction) of new products, arrange training and test for service center for new product repair;
- Responsible management of Customer Service repair related KPI: bounce repair, unit repair cost, repair tool usage rate, daily monitor KPI, find out operation issues , make improvement plan with supplier, training supplier’s agents to achieve business target.
Requirements:
- At least 2 years of repair experience, with mandatory experience in PC repair;
- Expertise in technology and strong interest in repair of devices;
- Fluent knowledge of Italian and English is mandatory, Chinese will be a strong plus;
- Strong willingness to learn;
- Strong inclination towards team working.
We offer 1 year fixed term contract, salary package commensurate with experience.
Please apply to this link:
https://go0.it/Gl1xr
